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The AI-native platform
built for business travel.

A vertically integrated, real-time, zero-trust Customer Data Platform powering an intelligent ancillary marketplace.

Grapevine Core Platform.
Data in, Intelligence out.

Grapevine unites trip data, supplier content, and conversational AI to deliver personalised, in-policy traveller experiences - all within a secure walled garden that combines the intelligence of public LLMs with the context, control, and compliance of an enterprise environment.

Data Layer

Real-time ingestion from GDS, OBT, mid- and back-office feeds.

Context Layer

Traveller profiles, preferences, and historical booking data.

Assistant Layer

Secure, multi-channel conversational AI.

Marketplace Layer

Hotels and full ancillary inventory

Insight Layer

Dashboards tracking spend, compliance, and engagement

How Grapevine works

Detect

Spot what's missing the moment a trip is booked

  • Identify gaps such as hotel, transfer, parking, lounge, or fast track
  • Flag incomplete itineraries to trigger right-time follow-up
  • Detect traveller and corporate context (who they work for, where they're going, policy tier)
Detect

Engage

Right-time, right-channel messages that drive in-policy bookings automatically.

  • Send branded, personalised prompts across email, SMS, WhatsApp, Slack, Teams, and voice
  • Pair traveller context with historical and corporate data to surface relevant hotel and transport options
  • Highlight hotels with negotiated rates and properties previously booked by the traveller or their colleagues
  • Log engagement behaviour to optimise future communications
Engage

Support

24-hour conversational AI assistance, available on any channel.

  • Multi-channel and multi-modal: chat or voice on SMS, WhatsApp, Slack, Teams, and email
  • Delivers all the functionality of public LLMs within a secure walled garden, preventing data leakage
  • Fully integrated with booking and expense systems for seamless updates and cost savings
  • Learns traveller preferences (e.g., "likes sushi restaurants") to provide smarter recommendations over time
Support

Report

Real-time visibility that closes the loop for TMCs and corporates.

  • Unified dashboards for attach rate, spend, compliance, and engagement
  • AI-generated insights on traveller behaviour and supplier performance
  • Exportable reports for duty of care, finance, and procurement
Report

Hassle free activation

Seamless integration. Zero disruption.
Grapevine is designed to fit within your existing TMC environment - no rebuilds, no new tools, no change to how travellers book.
STEP 1

Map to your data

Connect securely to your booking, mid, and back-office systems.

STEP 2

Integrate your suppliers

Sync hotel and ancillary content from your preferred partners.

STEP 3

White-label, test, and launch

We brand Grapevine to your agency, run end-to-end testing, and go live.

The entire process takes less than four hours of your team's time - simple, secure, and proven.

The Grapevine Marketplace

Everything a traveller needs, connected through one secure ecosystem.

Everything a traveller needs, connected through one secure ecosystem.

  • Pulls live, bookable content from trusted suppliers into the assistant
  • Presents options aligned with traveller preferences and company policy
  • Routes every ancillary booking back through TMC systems for full visibility and control

Total trip content

Hotels
Transfers
Parking
Lounge
Fast Track
Restaurant
Activities
Destination Advice
Travel Risk

Why it matters

Policy adherence is harder than ever as public AI tools and consumer channels multiply.

Grapevine gives travellers the convenience they expect within a secure, compliant, fully integrated ecosystem.

Corporates save time and reduce cost, while TMCs increase attach revenue and strengthen loyalty.

Ready to see Grapevine in action?

Book a demo today and discover how Grapevine transforms business travel.

Book a demo